If your Wildling shoes have a defect, please contact our Customer Service with the following information so that we can help you as promptly as possible:
- Affected shoe model and size
- Order number (starting with WSDE; you can find it in your order confirmation, in your customer account, or on the shipping label)
- Clear photos of the defect, as well as photos of the pair of shoes from above and below
For data protection reasons, please always contact us via the email address that you used to place your order.
The Help Center is for your quick information. The exact rules that apply between you and Wildling can be found in our General Terms and Conditions. These always take precedence in case of deviations.