Combining returns

You are welcome to combine several orders in one package - you will only be charged once for the return costs.

Please proceed as follows:

Report the return with most items via our returns portal or via your customer account and be sure to request the return label here.

You also register your further return(s) via our portal, but select the 2nd option “I will take care of the shipping myself”. You will then receive a return slip by email, which you must print out and enclose with the return.

Now put everything in a box.

Within the EU: Book a pickup appointment with DHL Express.

Worldwide: Book a pick-up appointment with DHL Express and please print out three copies of the proforma customs invoice for each order that is enclosed with your return. Pack all pro formas together in the clear envelope that came with your shipment. Alternatively, you can use another clear plastic wrap that you tape to your package.

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