Combining returns

You are welcome to combine multiple orders into one package.

To do this, please proceed as follows:

Under the order containing the most returned items, register the return using our returns portal or through your customer account. Please be sure to request the return label there too.

You also need to register the other returned item(s) on our portal, but for them, please select the second option, “I’ll take care of the shipping myself. You will then receive a merchandise return form by email, which you need to print out and enclose with the return.

Then place everything in a cardboard box.

Within the EU: Schedule a pickup with DHL Express, or alternatively, find a service point near you using the following link: https://mydhl.express.dhl/at/en/locator.html

Global: Schedule a pickup with DHL Express and print three copies of the proforma customs invoice for each order included with your return. Alternatively, find a service point near you using the following link: https://mydhl.express.dhl/at/en/locator.html

Place all of the proformas together in the transparent envelope that was included with your shipment. As an alternative, you can also use another clear plastic sleeve and affix that to your package.

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