Returns with DHL Express

DHL Express will pick up your return straight from your home (or place of work).

You can schedule your pickup here: 

https://mydhl.express.dhl/ch/en/home.html#/schedulePickupTab

IMPORTANT: We recommend that you schedule the pickup from a computer!

1.      Click on the little flag in the upper right corner and select your country (important!).
2.      Select “Schedule a Pickup” if that is not automatically preselected.
3.      Select “No” when asked if you want to create a new label (you already have a label).
4.      Select “I have a DHL shipment number” and enter the waybill number without spaces (this is a ten-digit number consisting only of digits). You’ll find it between the top two barcodes on your return label.
5.      Click “Next” and fill in your pickup address.

Alternatively, you can use the following link to find a DHL Express Service Point near you where you can hand in your return: https://mydhl.express.dhl/ch/en/locator.html

Note:

This does not apply to the following countries:

  1. Austria

  2. Belgium

  3. Czech Republic

  4. Denmark

  5. Finland

  6. France

  7. Italy

  8. Netherlands

Applies to these countries: Returns with DHL

 

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