Combining returns

You are welcome to combine multiple orders into one package, in which case you will only be charged once for return shipping.

To do this, please proceed as follows:

Register the return with the most items using our returns portal or through your customer account, and be sure to request the return label there.

You also need to register the other returned item(s) on our portal, but for them, please select the second option, “I’ll take care of the shipping myself. You will then receive a merchandise return form by email, which you need to print out and enclose with the return.

Then place everything in a cardboard box and drop the package off at a DHL office or a post office.

If you want to send multiple returns from abroad, please follow the general steps listed and then book a pickup with DHL for the return label that is generated.

Please note that returns from abroad cannot be dropped off at a regular post office or DHL store.

 

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