Combining returns

You are welcome to combine multiple orders into one package, in which case you will only be charged once for return shipping.

If you want to send several returns from abroad, please contact our customer service directly for further information.

To do this, please proceed as follows:

Register the return with the most items using our returns portal or through your customer account, and be sure to request the return label there.

You also need to register the other returned item(s) on our portal, but for them, please select the second option, “I’ll take care of the shipping myself. You will then receive a merchandise return form by email, which you need to print out and enclose with the return.

Then place everything in a cardboard box and drop the package off at a DHL office or a post office.

Please note that returns from abroad cannot be dropped off at a regular post office or DHL store.


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