What do I need to be aware of when making a return from within Germany?
Please register your return in our returns portal. Please have your order number ready along with the e-mail address that you use to register in your customer account. After your return has been received at the Wildling warehouse, you will receive a confirmation e-mail from the warehouse, and later you will receive a separate notification as soon as your payment has been refunded.
What will I be charged when I return goods?
Your first return is free of charge. For each subsequent return, we charge a shipping fee of €3.50. This fee will be deducted from the refund.
If you paid by PayPal, you have the option of having the costs refunded through the PayPal returns program. Learn more about this.
What about the shipping costs?
If you send a complete order back to the fox’s den, the €4.90 flat-rate shipping fee for that will be refunded in addition to the value of the goods.
If the value of the new order minus the return is less than €200, the costs for the outgoing shipment will be charged retroactively.
When will I get my money back?
Within 14 days after your return has reached our warehouse.
Do you want to return your package without a DHL label?
For smooth processing, we would appreciate it if you could create a DHL label using the returns portal. The costs will also be lower than regular postage costs.