How to exchange your Wildlings for a different size
You can exchange unworn Wildlings for another size within 30 days of receiving them, as long as it’s the same model and size category (toddlers, kids, adults).
Exchanges for different models or size categories aren’t possible.
Size exchanges are available in selected duty-free countries.*
Register your exchange
Go to the returns portal.
Enter your order number (starts with WSDE) and your email address from the order.
Click on “Size exchange” and choose the size you’d like.
Shipping and return label
Select the free Wildling return label for your exchange.
The label and instructions will be sent to you by email (check your spam folder if it’s missing).
Hand in your parcel with this label within 7 days.
If not, your exchange will automatically be converted into a regular return and you’ll receive a refund instead.
If you use your own label, the shipping time for your new order begins once your return reaches our warehouse.
Returning additional items
- You can return additional items from the same order in the same package as your size exchange.
- Register the additional items in the returns portal as well and select “I’ll handle shipping myself.” This way, no additional return label will be generated.
- If the combined return includes at least one size exchange, the entire package is free of charge. This means you won’t pay €4.90 (€8.90 for EU countries) if you return other items from the same order in the same package along with a size exchange. It’s important that you’ve selected “I’ll handle the shipping myself.”
- Return shipping costs may only apply if you make another separate return using an additional Wildling return label.
- The following applies to return shipping costs:
- If this is your first order with Wildling, the first return from your first order is free. For all subsequent returns, we charge €4.90 within Germany. Returns to an EU country cost €8.90, and returns to a non-EU country cost €14.90.
- Size exchanges (if available*) are always free, regardless of the above.
If your size isn’t available
The size is currently out of stock.
You can use the notification function on our website to be informed once it’s available again.
If no notification option appears, a restock isn’t planned.
Remember: the return period is 30 days, and a direct exchange is only possible in that timeframe.
Alternatively, return your shoes and place a new order later.
Group Discount
If you used a Group Discount, it will stay valid as long as you keep at least 5 pairs in total.
You can ignore any conflicting information shown in the returns portal.
Duty-free countries for size exchanges*
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
The Help Center is for your quick information. The exact rules that apply between you and Wildling can be found in our General Terms and Conditions. These always take precedence in case of deviations.